We have a national and international outlook but we are proud to be based in Manchester and are delighted to work with some really outstanding organisations in this great city.
The MHA is a non-profit organisation of the key hotels within the city centre and the Greater Manchester area. It is chaired and managed by the hotel General Managers and the MHA is dedicated to championing the vibrant Manchester Hotels scene. The main goal is to ensure the members have a voice to influence policy making and government decisions as well as having an input into marketing, tourism activities, careers, media and city matters as well as charity events, to name but a few of their activities.
The Manchester Concierge Network website is state of the art site offering city information for front desk staff. It is provided by The Manchester Concierge Network and World Class Service Limited. The Manchester Concierge Network is a network of the top concierges in the city, chaired by Russ Green of City Inn. Their goal is to share their knowledge and information about the city with each other. We're able to tap into that unrivalled knowledge, add in our own and provide you with an invaluable tool to give your guests or visitors the best information for their stay in Manchester. Contact Andrew if you would like to know how you can access the Concierge website
Manchester Made It Easy is a group of Lifestyle organisations from across Manchester pulling together to make the city an easier place to share information, to find out about and to make bookings for. You can keep up to date by following the blog, twitter account and/or facebook profile.
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World Class Service works with organisations across the UK and Ireland to help them deliver excellence. But the past year has seen significant developments closer to home, which will shape the way we do business with all our clients.
2011 was a good year to be in business in Manchester. It was a year where the eyes of the nation have been on the City- or rather the Cities – as this has been in no small part down to the developments in Salford. There are now upwards of 2,000 BBC staff based at MediaCity UK, as well as the massive volumes of freelance staff that the studio operation is employing directly. The creation of this technological Goliath has placed Salford at the forefront of the media industry, and this has already led to announcements of further investment in the area, from the likes of SIS and ITV.
Another year behind us and it's safe to say that there were some challenges but, as ever, it's not the end of the world. Cuts, job losses and austerity measures all combine to make us all nervous with our spending but the likes of John Lewis saw sales rise by 6.2% in the last five weeks of 2011.
In any recession around the world, it is always the case that winners can be found. We don't mean the greedy fat cats. You can win in a financial downturn if the product you provide is reliably excellent.
When people have less disposable income, they still want to treat themselves and they still want to enjoy their lives. They just take fewer risks and look to spend where they know that their experience will be worth the money.
We're pleased to announce that a number of Manchester's hotels have recently gained full World Class Service accreditation for 2011/12.
Jury's Inn, The Lowry Hotel, The Midland, Radisson Edwardian and most recently The Arora Hotel have all proved their strength in the World Class Service Standard's four key areas of Behaviours, Processes, Physical Environment and Tangibles
For the last four years the Manchester Hoteliers Association has celebrated its industry’s stars through the MHA Awards. These prestigious awards were presented to the winners at this year’s Ball on Friday 21st October, at The Palace Hotel, in front of 600 guests from Greater Manchester’s vibrant hotel and hospitality community.
The winners were selected following citations from a record number of nominations from the MHA membership, the largest of its kind in Europe. This made for a tough job for World Class Service and The Manchester College, tasked with choosing the winners from such a strong field.
World Class Service Limited is a company registered in England and Wales with the company number 5528378
World Class Service Ltd | St James' 61-95 Oxford Street | Manchester M1 6EQ
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The Registered office is World Class Service Ltd | St James' 61-95 Oxford Street | Manchester M1 6EQ and the VAT number is 873891081