We are very proud to have worked with a number of national and European clients to develop their in house service skills. We develop bespoke training programmes, check systems and report back workshops and recognition. We love them because they make a difference to their customers every day. The role of honour includes ‘Liverpool Philharmonic Hall, Showsec, Birmingham Hippodrome, Milton Keynes Theatre, Dublin National Concert Hall, National Museums of Science and Industry and most recently HQ Theatres.

Regardless of the size of your business, we understand the effect good and bad Customer Service can have on any business, particularly Front of House, Reception, Retail and on the Telephone, as employees working in these areas, become the ‘window to your business’.  We can help develop your employees’ awareness of the ‘customer experience’, encourage staff engagement and build your reputation for ‘Excellent Customer Service’ and ultimately improve bottom line performance. 

We offer additional services to include any of the following specialities to meet the needs of your business:

• Auditing/Mystery Shopping - Evaluations/Recommendations
• Customer Service Mapping
• Creating and advising on maintaining Brand Standards
• Customer Research
• Competitor Analysis
• Customer Retention
• Staff Engagement through Mentoring/Training
• Staff Etiquette
• Create bespoke Customer Service Standards and Procedures Documents

World Class Service is committed to building strong, long term client relationships, working closely as your personal and dedicated adviser, to identify strengths and weaknesses in your current Customer ‘experience’, in order to develop and achieve ‘Customer Excellence’ for your  customers, visitors and your business reputation.

The investment to your business will be invaluable and measurable by its financial rewards

 

How World Class Service Ltd can improve service performance for you:

 

Membership.

By becoming a subscriber your business will be able to measure service performance accurately and consistently and be able to benchmark itself against other businesses using similar tool. Membership also creates entitlement to the web site resource centre, network meetings and individual team member recognition. We use our profile and subscriber base to help lobby on significant issues affecting our sector

 

Client Programmes

You can choose to work with World Class Service over a short or long term basis; which suits the needs of the business. We work with your team to develop standards, help them implement the standards, carry out checks and report back , provide on-line resources and recognise performance against agreed goals. We boost morale, provide clear structure for performance improvement , make sure people are up to date with market trends, provide case examples and help the team see the business in an 'end to end' customer experience perspective.

 

Open programmes

We run open training workshops for clients who don't have the scale or resources to afford to run full client programme. These programmes cover Service Leadership, Sales and Business Development in service and lifestyle businesses and Managing Change as well as ad hoc Front of House Customer Service training

 

We have regular contact with all our clients and are delighted to work with new partners. If you would like to talk through your team needs call us on 0161 246 6126