Resources
Members Only |
Service 2020: Megatrends for the decade aheadTHIS RESOURCES ARTICLE WAS POSTED ON 08 SEP 2011Service 2020: Megatrends for the decade ahead is an Economist Intelligence Unit report, sponsored by BDO. It draws upon two primary inputs:
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Members Only |
Manchester Made it Easy Meeting MinutesTHIS RESOURCES ARTICLE WAS POSTED ON 28 OCT 2010The Manchester Made it Easy Forum in October 2010 took place at Manchester Art Gallery. The presentations are available to download here. |
Free |
£1,000 Leadership and management training grants availableTHIS RESOURCES ARTICLE WAS POSTED ON 12 JUL 2010One Life 2 Live is a training and coaching company specialising in personal development programmes as well as working within the fields of Neuro-Linguistic Programming and Somatics. |
Free |
Manchester Made it Easy - Summer 2010THIS RESOURCES ARTICLE WAS POSTED ON 02 MAR 2010The Manchester Made it Easy group met at the Midland on February 26th to move the plans for Manchester in August 2010 forward. The presentation is now available for download here.The Awesome Summer City Adventure 2010; Can it be done? |
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Walt Disney Resort - The Walt Disney Look HandbookTHIS RESOURCES ARTICLE WAS POSTED ON 09 FEB 2010 BRIEFINGSSince the Disneyland Park opened in 1955, our guests have treasured the elements that set our Disney theme parks and resorts apart – the cleanest venues, the friendliest Cast Members and the most exceptional show. |
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Disney appearance standardTHIS RESOURCES ARTICLE WAS POSTED ON 01 FEB 2010 SUPPORT, DOWNLOADSIf you are considering an appearance standard for your staff, it is worth looking at the Disney standard. |
Free |
Body Language!THIS RESOURCES ARTICLE WAS POSTED ON 01 JAN 2010 DOWNLOADS, SUPPORTLooking to improve your face to face service? |
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Customer Service ManagerTHIS RESOURCES ARTICLE WAS POSTED ON 01 JAN 2010 SUPPORT, DOWNLOADSThe Customer Service Manager website has a good collection of customer service related articles. |
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Free Book: The 6 Laws Of Customer ExperienceTHIS RESOURCES ARTICLE WAS POSTED ON 01 JAN 2010 SUPPORT, DOWNLOADSWe're pleased to recommend "The 6 Laws Of Customer Experience: The Fundamental Truths That Define How Organizations Treat Customers." which is a free book by Bruce Temkin available online. www.experiencematters.wordpress.com |
Free |
Further reading: HR supportTHIS RESOURCES ARTICLE WAS POSTED ON 01 JAN 2010 SUPPORT, DOWNLOADSThere are a series of useful links surrounding HR issues at The Low Pay Commission website. http://www.lowpay.gov.uk |
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Further Reading: Nail Customer ServiceTHIS RESOURCES ARTICLE WAS POSTED ON 01 JAN 2010 SUPPORT, DOWNLOADSWhen you do a good job of fixing a customer service problem, you often earn more customer loyalty than if there had been no problem. An article entitled Nail Customer Service from the Harvard Business School. |
Free |
Further Reading: The Pschology of AngerTHIS RESOURCES ARTICLE WAS POSTED ON 01 JAN 2010 SUPPORT, DOWNLOADSAn interesting article about dealing with angry customers. www.myragolden.com |