This Resources article was posted on 12 Jul 2010
One Life 2 Live is a training and coaching company specialising in personal development programmes as well as working within the fields of Neuro-Linguistic Programming and Somatics.
This Resources article was posted on 02 Mar 2010
The Manchester Made it Easy group met at the Midland on February 26th to move the plans for Manchester in August 2010 forward. The presentation is now available for download here.The Awesome Summer City Adventure 2010; Can it be done?
This Resources article was posted on 09 Feb 2010
briefings
Since the Disneyland Park opened in 1955, our guests have treasured the elements that set our Disney theme parks and resorts apart – the cleanest venues, the friendliest Cast Members and the most exceptional show.
This Resources article was posted on 01 Feb 2010
support, downloads
If you are considering an appearance standard for your staff, it is worth looking at the Disney standard.
This Resources article was posted on 01 Jan 2010
downloads, support
Looking to improve your face to face service?
This Resources article was posted on 01 Jan 2010
support, downloads
The Customer Service Manager website has a good collection of customer service related articles.
This Resources article was posted on 01 Jan 2010
support, downloads
We're pleased to recommend "The 6 Laws Of Customer Experience: The Fundamental Truths That Define How Organizations Treat Customers." which is a free book by Bruce Temkin available online.
This Resources article was posted on 01 Jan 2010
support, downloads
There are a series of useful links surrounding HR issues at The Low Pay Commission website.
This Resources article was posted on 01 Jan 2010
support, downloads
When you do a good job of fixing a customer service problem, you often earn more customer loyalty than if there had been no problem. An article entitled Nail Customer Service from the Harvard Business School.
This Resources article was posted on 01 Jan 2010
support, downloads
An interesting article about dealing with angry customers.
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We're delighted to announce the release of our first iPhone app, available free to download from iTunes now. The app gives you a weekly top ten things to do in Manchester. World Class Service have developed the app with La Factory Del Software.
Nobody pays to be included in the Manchester10 app. The only way you can be included is to do something outstanding.
Our front line sales programmes which have been developed from the retail and hospitality sector are designed specifically for the cultural sector. World Class Service improves sales performance by working with your team to establish a clear picture of the service and sales blend in your venue, museum or gallery and to establish the mindset of successful sales development.
Following on from the success of our Service Leadership & Coaching & Sales & Business Programmes we now have new dates confirmed for September 2010.
Managing Director, Howard Raynor, will run the three programmes.
Congratulations to Manchester Airport, named Best European Airport at the sixth Annual ACI Europe Best Airport Awards in Milan on June 18th. Manchester won in the 10-25 million passenger category.
The judges were particularly impressed with the airport's approach to security.
World Class Service Limited is a company registered in England and Wales with the company number 5528378
World Class Service Ltd | St James' 61-95 Oxford Street | Manchester M1 6EQ
Email Us | Tel +44 (0)161 456 6007 | Mobile +44 (0)7808 299954 | Location Map
The Registered office is 143 Buxton Road, Stockport SK7 6AN and the VAT number is 873891081