This Resources article was posted on 08 Sep 2011
Service 2020: Megatrends for the decade ahead
is an Economist Intelligence Unit report, sponsored by BDO. It draws
upon two primary inputs:
• A wide-ranging survey of 479 business leaders in Europe, the
Middle East, Africa and Asia Pacific, spanning all industries and all
revenue brackets. All respondents were in management functions,
while over half hailed from the C-suite or board level.
• Interviews with eight experts and executives representing various
industries.
This Resources article was posted on 28 Oct 2010
The Manchester Made it Easy Forum in October 2010 took place at Manchester Art Gallery. The presentations are available to download here.
This Resources article was posted on 12 Jul 2010
One Life 2 Live is a training and coaching company specialising in personal development programmes as well as working within the fields of Neuro-Linguistic Programming and Somatics.
This Resources article was posted on 02 Mar 2010
The Manchester Made it Easy group met at the Midland on February 26th to move the plans for Manchester in August 2010 forward. The presentation is now available for download here.The Awesome Summer City Adventure 2010; Can it be done?
This Resources article was posted on 09 Feb 2010
briefings
Since the Disneyland Park opened in 1955, our guests have treasured the elements that set our Disney theme parks and resorts apart – the cleanest venues, the friendliest Cast Members and the most exceptional show.
This Resources article was posted on 01 Feb 2010
support, downloads
If you are considering an appearance standard for your staff, it is worth looking at the Disney standard.
This Resources article was posted on 01 Jan 2010
downloads, support
Looking to improve your face to face service?
This Resources article was posted on 01 Jan 2010
support, downloads
The Customer Service Manager website has a good collection of customer service related articles.
This Resources article was posted on 01 Jan 2010
support, downloads
We're pleased to recommend "The 6 Laws Of Customer Experience: The Fundamental Truths That Define How Organizations Treat Customers." which is a free book by Bruce Temkin available online.
This Resources article was posted on 01 Jan 2010
support, downloads
There are a series of useful links surrounding HR issues at The Low Pay Commission website.
This Resources article was posted on 01 Jan 2010
support, downloads
When you do a good job of fixing a customer service problem, you often earn more customer loyalty than if there had been no problem. An article entitled Nail Customer Service from the Harvard Business School.
This Resources article was posted on 01 Jan 2010
support, downloads
An interesting article about dealing with angry customers.
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World Class Service is delighted to announce that the Park Inn by Radisson, Manchester Victoria is the latest hotel to be accredited with the World Class Service Standard. The hotel performed strongly in all four areas of the Standard: Service Behaviours, Organisational Processes, Physical Environment and Tangible Product.
The team particularly impressed in their commitment to the chain’s “Yes I Can!” service ethos. This philosophy demonstrates itself throughout the customer journey, and is especially obvious in the behaviour and dedication of its team members.
We at World Class Service are delighted to bring you the news that Oldham Council is unveiling pioneering plans to develop the country’s first National Hospitality Training Academy (NHTA) in the town centre.
World Class Service have championed the idea along with the Manchester Hoteliers Association for many years and are delighted to see the plans coming together,
The proposed multi-million pound project – Hotel Future – would be a landmark regeneration scheme attracting significant economic benefits, inward investment and employment opportunities to the Borough.
It is an exciting time for Showsec International Ltd, a World Class Service subscriber, which has recently received a string of accolades as well as reinforcing its commitment to development by launching its own training and development platform.
World Class Service are delighted to be working with the Churches Conservation Trust on developing the All Souls Community Project in Bolton. The teams at All Souls and the CCT are dedicated to building and delivering a community centre which stands out as World Class.
Of course, they'll be needing a brand and a website that suits and we're helping to find the right agency for them to work with. Are you the right partner?
World Class Service Limited is a company registered in England and Wales with the company number 5528378
World Class Service Ltd | St James' 61-95 Oxford Street | Manchester M1 6EQ
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The Registered office is World Class Service Ltd | St James' 61-95 Oxford Street | Manchester M1 6EQ and the VAT number is 873891081