This Resources article was posted on 08 Sep 2011
Service 2020: Megatrends for the decade ahead
is an Economist Intelligence Unit report, sponsored by BDO. It draws
upon two primary inputs:
• A wide-ranging survey of 479 business leaders in Europe, the
Middle East, Africa and Asia Pacific, spanning all industries and all
revenue brackets. All respondents were in management functions,
while over half hailed from the C-suite or board level.
• Interviews with eight experts and executives representing various
industries.
This Resources article was posted on 28 Oct 2010
The Manchester Made it Easy Forum in October 2010 took place at Manchester Art Gallery. The presentations are available to download here.
This Resources article was posted on 12 Jul 2010
One Life 2 Live is a training and coaching company specialising in personal development programmes as well as working within the fields of Neuro-Linguistic Programming and Somatics.
This Resources article was posted on 02 Mar 2010
The Manchester Made it Easy group met at the Midland on February 26th to move the plans for Manchester in August 2010 forward. The presentation is now available for download here.The Awesome Summer City Adventure 2010; Can it be done?
This Resources article was posted on 09 Feb 2010
briefings
Since the Disneyland Park opened in 1955, our guests have treasured the elements that set our Disney theme parks and resorts apart – the cleanest venues, the friendliest Cast Members and the most exceptional show.
This Resources article was posted on 01 Feb 2010
support, downloads
If you are considering an appearance standard for your staff, it is worth looking at the Disney standard.
This Resources article was posted on 01 Jan 2010
downloads, support
Looking to improve your face to face service?
This Resources article was posted on 01 Jan 2010
support, downloads
The Customer Service Manager website has a good collection of customer service related articles.
This Resources article was posted on 01 Jan 2010
support, downloads
We're pleased to recommend "The 6 Laws Of Customer Experience: The Fundamental Truths That Define How Organizations Treat Customers." which is a free book by Bruce Temkin available online.
This Resources article was posted on 01 Jan 2010
support, downloads
There are a series of useful links surrounding HR issues at The Low Pay Commission website.
This Resources article was posted on 01 Jan 2010
support, downloads
When you do a good job of fixing a customer service problem, you often earn more customer loyalty than if there had been no problem. An article entitled Nail Customer Service from the Harvard Business School.
This Resources article was posted on 01 Jan 2010
support, downloads
An interesting article about dealing with angry customers.
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World Class Service works with organisations across the UK and Ireland to help them deliver excellence. But the past year has seen significant developments closer to home, which will shape the way we do business with all our clients.
2011 was a good year to be in business in Manchester. It was a year where the eyes of the nation have been on the City- or rather the Cities – as this has been in no small part down to the developments in Salford. There are now upwards of 2,000 BBC staff based at MediaCity UK, as well as the massive volumes of freelance staff that the studio operation is employing directly. The creation of this technological Goliath has placed Salford at the forefront of the media industry, and this has already led to announcements of further investment in the area, from the likes of SIS and ITV.
Another year behind us and it's safe to say that there were some challenges but, as ever, it's not the end of the world. Cuts, job losses and austerity measures all combine to make us all nervous with our spending but the likes of John Lewis saw sales rise by 6.2% in the last five weeks of 2011.
In any recession around the world, it is always the case that winners can be found. We don't mean the greedy fat cats. You can win in a financial downturn if the product you provide is reliably excellent.
When people have less disposable income, they still want to treat themselves and they still want to enjoy their lives. They just take fewer risks and look to spend where they know that their experience will be worth the money.
We're pleased to announce that a number of Manchester's hotels have recently gained full World Class Service accreditation for 2011/12.
Jury's Inn, The Lowry Hotel, The Midland, Radisson Edwardian and most recently The Arora Hotel have all proved their strength in the World Class Service Standard's four key areas of Behaviours, Processes, Physical Environment and Tangibles
For the last four years the Manchester Hoteliers Association has celebrated its industry’s stars through the MHA Awards. These prestigious awards were presented to the winners at this year’s Ball on Friday 21st October, at The Palace Hotel, in front of 600 guests from Greater Manchester’s vibrant hotel and hospitality community.
The winners were selected following citations from a record number of nominations from the MHA membership, the largest of its kind in Europe. This made for a tough job for World Class Service and The Manchester College, tasked with choosing the winners from such a strong field.
World Class Service Limited is a company registered in England and Wales with the company number 5528378
World Class Service Ltd | St James' 61-95 Oxford Street | Manchester M1 6EQ
Email Us | Tel +44 (0)161 235 0894 | Location Map
The Registered office is World Class Service Ltd | St James' 61-95 Oxford Street | Manchester M1 6EQ and the VAT number is 873891081