Helping you and your company deliver outstanding service. Register with us!
Want to find out more? Register     Existing User? Sign In | Lost Password

News Archive

Here you can view the complete history of news artilcles posted.

Manchester10 The iPhone app

This News article was posted on 26 Jul 2010

We're delighted to announce the release of our first iPhone app, available free to download from iTunes now. The app gives you a weekly top ten things to do in Manchester. World Class Service have developed the app with La Factory Del Software.

Nobody pays to be included in the Manchester10 app. The only way you can be included is to do something outstanding.

Better Trading Income through better Sales Training

This News article was posted on 07 Jul 2010

Our front line sales programmes which have been developed from the retail and hospitality sector are designed specifically for the cultural sector.  World Class Service improves sales performance by working with your team to establish a clear picture of the service and sales blend in your venue, museum or gallery and to establish the mindset of successful sales development.

World Class Service Open Programmes

This News article was posted on 24 Jun 2010

Following on from the success of our Service Leadership & Coaching & Sales & Business Programmes we now have new dates confirmed for September 2010.

Managing Director, Howard Raynor, will run the three programmes.

The Best Airports in Europe

This News article was posted on 21 Jun 2010

Congratulations to Manchester Airport, named Best European Airport at the sixth Annual ACI Europe Best Airport Awards in Milan on June 18th. Manchester won in the 10-25 million passenger category.

The judges were particularly impressed with the airport's approach to security.

New dates for Sales and Business Development Programme

This News article was posted on 20 Apr 2010

The new dates for the Sales and Development Programme are Thursday 17th and Friday 18th June 2010.

Designed specifically for hospitality and service businesses, we've received really excellent feedback from those who were on our programmes earlier this year praising the “Relaxed manner and professionalism with which it was conducted, very relevant with not only how to sell but how to feel better about doing so.” 

For full details, click here

New 2012 Olympics website for tourism businesses

This News article was posted on 06 Apr 2010

VisitBritain, the national tourism agency, has joined forces with London 2012’s Nations & Regions Group (NRG) and the London Organising Committee of the Olympic and Paralympic Games (LOCOG) to create a new  website for tourism businesses looking to benefit from the London 2012 Olympic and Paralympic Games.

Sales and Business Development Course

This News article was posted on 06 Apr 2010

Following on from the success of the course in March, Howard Raynor is running another course on April 15th and 16th.

As the economy enters a fragile recovery in 2010 we need to exploit every sales opportunity and develop our business growth skills. We have been approached by a number of people requesting a “sales” based course for service businesses. World Class Service has spent the last three months pulling together a new two day programme for venues, hotels and cultural organisations to develop sales and business development skills.

Welcome to our new website

This News article was posted on 27 Mar 2010

 The site is evolving, expect to see new items arriving regularly over the next few weeks. We are also updating in general. We are sure the upgrade will make visits more interesting and inspiring. We hope you enjoy engaging with the new website. We’ve been developing it with you in mind. The all new resource centre is the place to go for everything you could possibly need in your quest for you and your team to deliver outstanding customer service. Have a look around, familiarise yourself with the site and, of course, don’t hesitate to get in touch with us if you have any questions.   

 

Service Leadership and Coaching Course

This News article was posted on 25 Mar 2010

World Class Service has a strong track record in working with prestige clients to help them improve service leadership skills to award winning standards. Based on this success we have decided to run a limited number of 2 day courses so that team leaders and department managers can get up to date market information and a clear understanding of why successful business in 2010 is, more than ever, reliant on great service.

World Class Service Recommends - Willie Runte

This News article was posted on 10 Feb 2010

Willie Runte, photographer, was born and bred in Rio de Janeiro and now calls Manchester his home. We spotted Willie's work on an album sleeve of Graham Massey's Sisters of Transistors and, as we were putting together this website, we asked him to produce some images for us to capture the life of service professionals.

The Concierge Road Show is launched!

This News article was posted on 05 Feb 2010

Over 50 people gathered at City Inn on a cold, snowy Friday in January. The reason for people braving the elements was the launch of the Manchester Concierge Road Show.

This event was the first of its type in the North West and brought together front desk staff and vendors from across Greater Manchester for a day of training and networking.

Manchester Made it Easy January 2010

This News article was posted on 15 Jan 2010

The first Manchester Made it Easy Meeting of 2010 took place this morning at the newly refurbished Manchester Central.

World Class Service Pin Badges

This News article was posted on 02 Jan 2010

You see World Class Service pin badges at venues across the UK. If you see front line staff wearing these badges, it means that they have reached the World Class Service Standard for their customer service. These pictures show how the pin badges look.

World Class Service Leadership Course

This News article was posted on 07 Dec 2009

World Class Service is opening its service leadership programme for a series of 2 day courses based at the Lowry Hotel in Manchester.

World Class Taxi Drivers

This News article was posted on 20 Nov 2009

Over 350 Manchester Taxi drivers have now passed Level 2 NVQ in Road Passenger Transport making them “Drivers of Excellence” in the Licensing team view...

Matthew Dutson of the River Restaurant wins Young Waiter of the Year 2009

This News article was posted on 13 Oct 2009

Congratulations to Matthew Dutson of the Lowry Hotel and all the winners of the Manchester Food and Drink Awards 2009

Grants available for Leadership and Management training

This News article was posted on 13 Oct 2009

To help support additional, relevant, challenging learning and development activities for leaders, senior managers or key decision makers

Milton Keynes Theatre wins top award!

This News article was posted on 01 Oct 2009

Congratulations go to our clients in Milton Keynes as we're delighted to announce that Milton Keynes Theatre scooped 3 awards at the Milton Keynes and North Bucks Chamber of Commerce Annual Business Excellence Awards;

The Lowry Hotel named Large Hotel of the Year at the NWTA

This News article was posted on 30 Sep 2009

Congratulations go to all the winners at the North West Tourism Awards.  And the winners are...

Heathcotes using technology to improve customer service

This News article was posted on 10 Jul 2009

Heathcotes Group has walked away with the "Best Use of Technology" award from the Cateys 2009.

Easy Does It

This News article was posted on 01 Jul 2009

Simple, low-cost changes to benefit you and your visitors

 

Sustainability the key to recession survival

This News article was posted on 10 Mar 2009

71% of hoteliers think money invested in sustainable hotels is well placed in a difficult market

World Class Olympics and beyond 2012

This News article was posted on 12 Jan 2009

Last year we participated in a research project with People First, this has now been published

British Tourism Review

This News article was posted on 09 Jan 2009

 

The National Tourism Summit took place in Liverpool on January 8th 2009. The Prime Minister was in attendance, along with Secretary of State for Culture, Media and Sport Andy Burnham. Transcripts of their speeches are available online  here

The British Tourism Review Executive Summary is attached.

Poor Service will lead to high numbers of job losses

This News article was posted on 08 Jan 2009

The Chairman of Visit Britain, Christopher Rodrigues has made a call to arms for service professionals in the UK.

Manchester Made It Easy

This News article was posted on 06 Jan 2009

On January 6th 2006 World Class Service launched at the Bridgewater Hall.

On January 6th 2009, 53 people from lifestyle organisations gathered at the Midland Hotel to discuss how to make Manchester an easier place to share information and an easier place for people to find out about, and to make bookings for, before their visit.

Customer Service is World Class at MOSI

This News article was posted on 11 Dec 2008

The quality standard normally associated with five star hotels has been awarded to Manchester's Museum of Science and Industry (MOSI).

The National Curriculum Framework

This News article was posted on 22 Aug 2008

It can be tricky to navigate oneself around the National Curriculum Framework. It has been recently revised so we thought it might be helpful to provide...some help!

Wagamama's Doing It Right

This News article was posted on 28 Jul 2008

Wagamama supports the principle of a fair and transparent distribution of tips and payment of the national minimum wage.

The Rage to Engage

This News article was posted on 08 Jul 2008

The Royal Bank of Scotland saved $40 million, just by being nice to its employees. This article from TIME magazine explains how.

Cleanliness is more important than atmosphere, personal recommendation and location when choosing a restaurant.

This News article was posted on 08 Jul 2008

New research highlights the importance of cleanlieness in restaurants for attracting and retainin customers.

People 1st Announce Gold Standard for National Skills Academy

This News article was posted on 08 May 2008

People 1st is breaking new ground for the Hospitality sector after announcing the submission of their business plan for the National Skills Academy.

Hotel chief: British staff are unemployable compared to bright, smiling and hardworking Poles

This News article was posted on 14 Jan 2008

The man who represents Britain's hotel industry has called British workers "unemployable."

North West Tourism Awards 2007 winners

This News article was posted on 11 Oct 2007

Manchester Standard members, Radisson Edwardian and Manchester Central were among the star studded winners at last night's North West Tourism Awards.

European businesses prioritise customer service, but are they delivering?

This News article was posted on 07 Oct 2007

European businesses are putting customer service at the top of their list of priorities even before profit, a new international survey shows

MANCAT and PEARL: What's it all about?

This News article was posted on 27 Jul 2007

Resolutions First, the Graded Qualifications Alliance (GQA) and Manchester College of Arts and Technology (MANCAT) have developed a new programme to better prepare people for life challenges, employability and building positive relationships.

Manchester Cabbies driving Manchester Tourism

This News article was posted on 28 Jun 2007

A group of taxi drivers from across Greater Manchester are ‘getting in’ on the drive to increase the number of return visitors to the city.

TMA conference documents

This News article was posted on 14 Jun 2007

On June 13th 2007, World Class Service delivered a series of workshops and seminars at the Theatre Management Association conference at the Birmingham Hippodrome.

You can now download the supporting documents here.

An events company which will reduce your carbon footprint

This News article was posted on 05 Apr 2007

Two environmentally conscious entrepreneurs in the world of events have joined forces...

The Leitch report - World Class Skills

This News article was posted on 27 Mar 2007

In the 19th Century, the UK had the natural resources, the labour force and the inspiration to lead the world into the Industrial Revolution. Today, we are witnessing a different type of revolution...

A Practical Sales Course That Works - Guaranteed

This News article was posted on 27 Jan 2007

Brand new for 2010, the all new World Class Sales and Business Development course! 

Service, Leadership and Coaching - A World Class Service Course

My Resources

To view the latest resources associated with your account, please sign In.

Not registered? Register for free today and discover the benefits of working with us.

Latest News

  • Manchester10 The iPhone app

    We're delighted to announce the release of our first iPhone app, available free to download from iTunes now. The app gives you a weekly top ten things to do in Manchester. World Class Service have developed the app with La Factory Del Software.

    Nobody pays to be included in the Manchester10 app. The only way you can be included is to do something outstanding.

  • Better Trading Income through better Sales Training

    Our front line sales programmes which have been developed from the retail and hospitality sector are designed specifically for the cultural sector.  World Class Service improves sales performance by working with your team to establish a clear picture of the service and sales blend in your venue, museum or gallery and to establish the mindset of successful sales development.

  • World Class Service Open Programmes

    Following on from the success of our Service Leadership & Coaching & Sales & Business Programmes we now have new dates confirmed for September 2010.

    Managing Director, Howard Raynor, will run the three programmes.

  • The Best Airports in Europe

    Congratulations to Manchester Airport, named Best European Airport at the sixth Annual ACI Europe Best Airport Awards in Milan on June 18th. Manchester won in the 10-25 million passenger category.

    The judges were particularly impressed with the airport's approach to security.

World Class Service Limited is a company registered in England and Wales with the company number 5528378
World Class Service Ltd | St James' 61-95 Oxford Street | Manchester M1 6EQ
Email Us | Tel +44 (0)161 456 6007 | Mobile +44 (0)7808 299954 | Location Map

The Registered office is 143 Buxton Road, Stockport SK7 6AN and the VAT number is 873891081