This News article was posted on 06 Apr 2010 .
Sales and Business Development Course
Following on from the success of the course in March, Howard Raynor is running another course on April 15th and 16th.
As the economy enters a fragile recovery in 2010 we need to exploit every sales opportunity and develop our business growth skills. We have been approached by a number of people requesting a “sales” based course for service businesses. World Class Service has spent the last three months pulling together a new two day programme for venues, hotels and cultural organisations to develop sales and business development skills.
On day one the course will explode some of the myths of sales, break down the fear factor of sales, build self confidence and establish the facts about great sales people, set out some easy to use sales systems that delegates can adopt for their own business and provide personal and team exercises to prepare the delegate for action back at their own business. On day two the programme looks at the strategy and tactics of business development; how to look at the business, where opportunities lie, how to make the most of contacts and networks and make new connections, some classic business development approaches and some new models. The course will conclude with some key tips for North West based businesses and allow time for some personal planning before the delegates go back to the work place.
This programme is aimed at people who are relatively new to sales and at staff who want to brush up their own sales performance.
Who is this programme for:
This programme is ideally suited to sales personnel, events sales staff, business development personnel and team leaders. It is also an ideal programme for managers whose responsibilities have shifted from an operations background to include sales responsibilities.
Is there a formal qualification?
There is no formal qualification from this workshop. The programme is business focused, desk ready, practical and run by a successful private sector business with direct sales experience.
What does the programme cover?
How is the programme delivered?
The programme is lead by Howard Raynor the Managing Director of World Class Service Ltd. The format includes formal presentation, real case examples, tips and hints on sales and promotion, discussion, group work and structured personal planning activity
This 2 day programme includes hand out pack and continuing on-line support at World Class Service Ltd
Please note: There are just 15 places on the programme to ensure a high level of engagement and participation.
Howard has 30 years of experience in hospitality and events management including Departmental management, General Manager, Chief Executive roles. Sales performance for the last three years covers is over £1.5m
Where is the programme delivered?
The programme will take place at The Lowry Hotel, 50 Dearmans Place, Chapel Wharf, Salford M3 5LH. This excellent Rocco Forte hotel provides an outstanding learning environment in the heart of Manchester. http://www.thelowryhotel.com/
When is the programme running?
The 2 day programme will run on Thursday 15th April and Friday 16th April 2010. The programme is NOT residential
What does the programme cost
Cost per person attending is £295 plus VAT and includes all hospitality on the day, work books, follow up and on line resource support through the World Class Service web site.
Please note that for small businesses the programme may be supported by Manchester Solutions. Talk to us or Peter Southworth at Manchester Solutions for more details.
Interested ?
Contact Louise Hargreaves or Howard Raynor at World Class Service Ltd on 0161 456 6007
Or via e:mail at louise@worldclasservice.co.ukor at howard@worldclassservice.co.uk
What our Customer Say about our programmes
“All relevant.”
“Thought provoking, very different, workshop style worked well, very relaxed & use of examples - Highly effective.”
“The training was particularly beneficial and useful as a whole and not just one aspect of it.”
“The course was delivered at a great pace and it motivated me to want to give input on delivery of standards.”
“Very good course in an excellent environment, delivered at a pace easy to understand, an excellent trainer.”
“Really enjoyed the course, learnt lots about methods of customer service so it can be quantified and taught”
“Many thanks for a FANTASTIC course again!”
Is there a wider programme of World Class Service Courses?
If you are planning for courses for later this year World Class will be running master classes in Service Leadership and Change management.
Please call us if you would like to hear more about these courses.
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World Class Service works with organisations across the UK and Ireland to help them deliver excellence. But the past year has seen significant developments closer to home, which will shape the way we do business with all our clients.
2011 was a good year to be in business in Manchester. It was a year where the eyes of the nation have been on the City- or rather the Cities – as this has been in no small part down to the developments in Salford. There are now upwards of 2,000 BBC staff based at MediaCity UK, as well as the massive volumes of freelance staff that the studio operation is employing directly. The creation of this technological Goliath has placed Salford at the forefront of the media industry, and this has already led to announcements of further investment in the area, from the likes of SIS and ITV.
Another year behind us and it's safe to say that there were some challenges but, as ever, it's not the end of the world. Cuts, job losses and austerity measures all combine to make us all nervous with our spending but the likes of John Lewis saw sales rise by 6.2% in the last five weeks of 2011.
In any recession around the world, it is always the case that winners can be found. We don't mean the greedy fat cats. You can win in a financial downturn if the product you provide is reliably excellent.
When people have less disposable income, they still want to treat themselves and they still want to enjoy their lives. They just take fewer risks and look to spend where they know that their experience will be worth the money.
We're pleased to announce that a number of Manchester's hotels have recently gained full World Class Service accreditation for 2011/12.
Jury's Inn, The Lowry Hotel, The Midland, Radisson Edwardian and most recently The Arora Hotel have all proved their strength in the World Class Service Standard's four key areas of Behaviours, Processes, Physical Environment and Tangibles
For the last four years the Manchester Hoteliers Association has celebrated its industry’s stars through the MHA Awards. These prestigious awards were presented to the winners at this year’s Ball on Friday 21st October, at The Palace Hotel, in front of 600 guests from Greater Manchester’s vibrant hotel and hospitality community.
The winners were selected following citations from a record number of nominations from the MHA membership, the largest of its kind in Europe. This made for a tough job for World Class Service and The Manchester College, tasked with choosing the winners from such a strong field.
World Class Service Limited is a company registered in England and Wales with the company number 5528378
World Class Service Ltd | St James' 61-95 Oxford Street | Manchester M1 6EQ
Email Us | Tel +44 (0)161 235 0894 | Location Map
The Registered office is World Class Service Ltd | St James' 61-95 Oxford Street | Manchester M1 6EQ and the VAT number is 873891081
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