This News article was posted on 25 Mar 2010 .
World Class Service has a strong track record in working with prestige clients to help them improve service leadership skills to award winning standards. Based on this success we have decided to run a limited number of 2 day courses so that team leaders and department managers can get up to date market information and a clear understanding of why successful business in 2010 is, more than ever, reliant on great service.
The programme also covers how to implement high performance standards, how to establish positive service culture and key tips on how to keep the team motivated through times of change.
Who is this course for?
This course is ideally suited to team leaders, supervisors and department managers who want practical advice and training on how to deliver consistently high levels of performance through their teams.
Is there a formal qualification?
There is no formal accreditation or qualification from this course. The course is business focused, desk ready, practical, and based on successful business delivery in the past 4 years.
What does the course cover?
1. Market update 2010, trends, issues and implications
2. Business impact of service issues
3. Personal implications of world class service performance
4. Personal Motivation
5. Motivating others
6. 3 key steps in customer service leadership
7. Establishing high standards
8. How to keep the momentum
9. Recruiting for world class performance
10. Coaching skills
11. Customer recovery if things go wrong
12. Personal action plans
How is the course delivered?
The course is lead by Howard Raynor the Managing Director of World Class Service Ltd. The format includes formal presentation, case examples, discussion, group work, planning activity and incident walk through.
This 2 day course includes hand out pack and continuing online support at World Class Service Ltd.
Please note: There are just 15 places on the course to ensure a high level of engagement and participation.
Howard has 30 years of experience in hospitality and events management including Departmental management, General Manager, and Chief Executive roles.
Where is the course delivered?
The course will take place at The Lowry Hotel, 50 Dearmans Place, Chapel Wharf, Salford M3 5LH. This excellent Rocco Forte hotel provides a useful back drop for seeing service standards in action.
The course is NOT residential.
When is the course running?
The 2 day course will run on Thursday 20th & Friday 21st May 2010.
What does the course cost?
Cost per person attending is £295 plus VAT and includes all hospitality on the day, hand-outs, follow up, and on line resource support through the World Class Service web site.
Interested?
Email Louise Hargreaves or Howard Raynor at World Class Service Ltd or call 0161 456 6007
What our Customer Say about our programmes
“All relevant.”
“Thought provoking, very different, workshop style worked well, very relaxed & use of examples - Highly effective.”
“The training was particularly beneficial and useful as a whole and not just one aspect of it.”
“The course was delivered at a great pace and it motivated me to want to give input on delivery of standards.”
“Very good course in an excellent environment, delivered at a pace easy to understand, an excellent trainer.”
“Really enjoyed the course, learnt lots about methods of customer service so it can be quantified and taught”
“Many thanks for a FANTASTIC course again!”
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World Class Service works with organisations across the UK and Ireland to help them deliver excellence. But the past year has seen significant developments closer to home, which will shape the way we do business with all our clients.
2011 was a good year to be in business in Manchester. It was a year where the eyes of the nation have been on the City- or rather the Cities – as this has been in no small part down to the developments in Salford. There are now upwards of 2,000 BBC staff based at MediaCity UK, as well as the massive volumes of freelance staff that the studio operation is employing directly. The creation of this technological Goliath has placed Salford at the forefront of the media industry, and this has already led to announcements of further investment in the area, from the likes of SIS and ITV.
Another year behind us and it's safe to say that there were some challenges but, as ever, it's not the end of the world. Cuts, job losses and austerity measures all combine to make us all nervous with our spending but the likes of John Lewis saw sales rise by 6.2% in the last five weeks of 2011.
In any recession around the world, it is always the case that winners can be found. We don't mean the greedy fat cats. You can win in a financial downturn if the product you provide is reliably excellent.
When people have less disposable income, they still want to treat themselves and they still want to enjoy their lives. They just take fewer risks and look to spend where they know that their experience will be worth the money.
We're pleased to announce that a number of Manchester's hotels have recently gained full World Class Service accreditation for 2011/12.
Jury's Inn, The Lowry Hotel, The Midland, Radisson Edwardian and most recently The Arora Hotel have all proved their strength in the World Class Service Standard's four key areas of Behaviours, Processes, Physical Environment and Tangibles
For the last four years the Manchester Hoteliers Association has celebrated its industry’s stars through the MHA Awards. These prestigious awards were presented to the winners at this year’s Ball on Friday 21st October, at The Palace Hotel, in front of 600 guests from Greater Manchester’s vibrant hotel and hospitality community.
The winners were selected following citations from a record number of nominations from the MHA membership, the largest of its kind in Europe. This made for a tough job for World Class Service and The Manchester College, tasked with choosing the winners from such a strong field.
World Class Service Limited is a company registered in England and Wales with the company number 5528378
World Class Service Ltd | St James' 61-95 Oxford Street | Manchester M1 6EQ
Email Us | Tel +44 (0)161 235 0894 | Location Map
The Registered office is World Class Service Ltd | St James' 61-95 Oxford Street | Manchester M1 6EQ and the VAT number is 873891081
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