This News article was posted on 20 Apr 2010 .
The new dates for the Sales and Development Programme are Thursday 17th and Friday 18th June 2010.
Designed specifically for hospitality and service businesses, we've received really excellent feedback from those who were on our programmes earlier this year praising the “Relaxed manner and professionalism with which it was conducted, very relevant with not only how to sell but how to feel better about doing so.”
For full details, click here
Here's some more feedback from the programme we ran in April 2010...
“I would recommend this programme not only to employees but friends who work in the hospitality business”
“The structure, starting from a wide focus point that sets everything in context and then bringing that down to how it all sits with your business and personal sales goals”
“I felt the tasks involved were productive and could be made specific to my own role”
“Course was first class”
“Brilliantly delivered; not too much techie jargon or buzzwords”
“In general I found this one of the most honest and genuinely helpful training courses I’ve been on. Real experience shared rather than just the theory from people who haven’t been in those situations”
“Content was focused and clearly presented. Comprehensive structure based around softer sell techniques much better suited to my personal style”
“Really useful tips and advice that I think will be easy to apply”
“Content was relevant and inspirational”
“I feel confident to ‘bring it on’ and not allow negative responses to get me down I have given so many tactics, tools and guidelines to use which will help me perform and progress in my role”
“This course helped me to consider my goals from a number of perspectives and having an arsenal of techniques means I can find a system which works for me”
For full details, click here
To book your place, call Howard or Louise on 0161 456 6007
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World Class Service works with organisations across the UK and Ireland to help them deliver excellence. But the past year has seen significant developments closer to home, which will shape the way we do business with all our clients.
2011 was a good year to be in business in Manchester. It was a year where the eyes of the nation have been on the City- or rather the Cities – as this has been in no small part down to the developments in Salford. There are now upwards of 2,000 BBC staff based at MediaCity UK, as well as the massive volumes of freelance staff that the studio operation is employing directly. The creation of this technological Goliath has placed Salford at the forefront of the media industry, and this has already led to announcements of further investment in the area, from the likes of SIS and ITV.
Another year behind us and it's safe to say that there were some challenges but, as ever, it's not the end of the world. Cuts, job losses and austerity measures all combine to make us all nervous with our spending but the likes of John Lewis saw sales rise by 6.2% in the last five weeks of 2011.
In any recession around the world, it is always the case that winners can be found. We don't mean the greedy fat cats. You can win in a financial downturn if the product you provide is reliably excellent.
When people have less disposable income, they still want to treat themselves and they still want to enjoy their lives. They just take fewer risks and look to spend where they know that their experience will be worth the money.
We're pleased to announce that a number of Manchester's hotels have recently gained full World Class Service accreditation for 2011/12.
Jury's Inn, The Lowry Hotel, The Midland, Radisson Edwardian and most recently The Arora Hotel have all proved their strength in the World Class Service Standard's four key areas of Behaviours, Processes, Physical Environment and Tangibles
For the last four years the Manchester Hoteliers Association has celebrated its industry’s stars through the MHA Awards. These prestigious awards were presented to the winners at this year’s Ball on Friday 21st October, at The Palace Hotel, in front of 600 guests from Greater Manchester’s vibrant hotel and hospitality community.
The winners were selected following citations from a record number of nominations from the MHA membership, the largest of its kind in Europe. This made for a tough job for World Class Service and The Manchester College, tasked with choosing the winners from such a strong field.
World Class Service Limited is a company registered in England and Wales with the company number 5528378
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