Better Trading Income through better Sales Training

This News article was posted on 07 Jul 2010 .

Our front line sales programmes which have been developed from the retail and hospitality sector are designed specifically for the cultural sector.  World Class Service improves sales performance by working with your team to establish a clear picture of the service and sales blend in your venue, museum or gallery and to establish the mindset of successful sales development.

Most cultural organisations do not provide sales training for staff who, as result, fumble, hesitate, make incorrect customer assumptions or just avoid the issue. With public sector funding under acute strain can you afford not to develop your income lines?

Front Line Sales Programme Features:

• An in-house programme for up to 15 team members.
• Takes account of team input and your organisational context and needs.
• Establishes market context and trends within the UK market.
• Challenges assumptions about sales and sales behaviours.
• Provides an easy 10 step structure for sales improvement.
• Provides time for personal action planning.
• Can be monitored and reinforced over time by team leaders and managers.
• Improved sales from day 1 following the course

Cost: £1,425 + VAT fully inclusive of training materials for one day programme (or £95 + VAT per person minimum 10 people.) assumes on site programme delivery.

To book a programme for your organisation contact Howard or Louise at World Class Service Ltd on 0161 456 6007 or via email

What previous attendees say about our sales programmes

“I enjoyed the structure, starting from a wide focus point that sets everything in context and then bringing that down to how it all sits with your business and personal sales goals”

“Brilliantly delivered; not too much techie jargon or buzzwords”

“In general I found this one of the most honest and genuinely helpful training courses I’ve been on. Real experience shared rather than just the theory from people who haven’t been in those situations”

“Really useful tips and advice that I think will be easy to apply”

“Content was relevant and inspirational”