This News article was posted on 07 Jul 2010 .
In-house Sales Training
Our front line sales programmes which have been developed from the retail and hospitality sector are designed specifically for the cultural sector. World Class Service improves sales performance by working with your team to establish a clear picture of the service and sales blend in your venue, museum or gallery and to establish the mindset of successful sales development.
Most cultural organisations do not provide sales training for staff who, as result, fumble, hesitate, make incorrect customer assumptions or just avoid the issue. With public sector funding under acute strain can you afford not to develop your income lines?
Front Line Sales Programme Features:
Cost: £1,425 + VAT fully inclusive of training materials for one day programme (or £95 + VAT per person minimum 10 people.) assumes on site programme delivery.
To book a programme for your organisation contact Howard or Louise at World Class Service Ltd on 0161 456 6007 or via email
What previous attendees say about our sales programmes
“I enjoyed the structure, starting from a wide focus point that sets everything in context and then bringing that down to how it all sits with your business and personal sales goals”
“Brilliantly delivered; not too much techie jargon or buzzwords”
“In general I found this one of the most honest and genuinely helpful training courses I’ve been on. Real experience shared rather than just the theory from people who haven’t been in those situations”
“Really useful tips and advice that I think will be easy to apply”
“Content was relevant and inspirational”
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World Class Service works with organisations across the UK and Ireland to help them deliver excellence. But the past year has seen significant developments closer to home, which will shape the way we do business with all our clients.
2011 was a good year to be in business in Manchester. It was a year where the eyes of the nation have been on the City- or rather the Cities – as this has been in no small part down to the developments in Salford. There are now upwards of 2,000 BBC staff based at MediaCity UK, as well as the massive volumes of freelance staff that the studio operation is employing directly. The creation of this technological Goliath has placed Salford at the forefront of the media industry, and this has already led to announcements of further investment in the area, from the likes of SIS and ITV.
Another year behind us and it's safe to say that there were some challenges but, as ever, it's not the end of the world. Cuts, job losses and austerity measures all combine to make us all nervous with our spending but the likes of John Lewis saw sales rise by 6.2% in the last five weeks of 2011.
In any recession around the world, it is always the case that winners can be found. We don't mean the greedy fat cats. You can win in a financial downturn if the product you provide is reliably excellent.
When people have less disposable income, they still want to treat themselves and they still want to enjoy their lives. They just take fewer risks and look to spend where they know that their experience will be worth the money.
We're pleased to announce that a number of Manchester's hotels have recently gained full World Class Service accreditation for 2011/12.
Jury's Inn, The Lowry Hotel, The Midland, Radisson Edwardian and most recently The Arora Hotel have all proved their strength in the World Class Service Standard's four key areas of Behaviours, Processes, Physical Environment and Tangibles
For the last four years the Manchester Hoteliers Association has celebrated its industry’s stars through the MHA Awards. These prestigious awards were presented to the winners at this year’s Ball on Friday 21st October, at The Palace Hotel, in front of 600 guests from Greater Manchester’s vibrant hotel and hospitality community.
The winners were selected following citations from a record number of nominations from the MHA membership, the largest of its kind in Europe. This made for a tough job for World Class Service and The Manchester College, tasked with choosing the winners from such a strong field.
World Class Service Limited is a company registered in England and Wales with the company number 5528378
World Class Service Ltd | St James' 61-95 Oxford Street | Manchester M1 6EQ
Email Us | Tel +44 (0)161 235 0894 | Location Map
The Registered office is World Class Service Ltd | St James' 61-95 Oxford Street | Manchester M1 6EQ and the VAT number is 873891081
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