This News article was posted on 12 Jan 2011 .
Michel Roux
The BBC tonight show the first part of an 8 part series with Michel Roux called simply "Service". Michel Roux, quite rightly, says that service is as important as food. He goes onto say that service in the UK is lacking and blames it on a hangover from the class system.
Mary Portas has a new series starting next week called "Secret Shopper", going into large stores undercover and revealing the poor customer service.
For more information on these programmes and to read the BBC article, "Why is service so bad in the UK?" go to www.bbc.co.uk
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World Class Service is delighted to announce that the Park Inn by Radisson, Manchester Victoria is the latest hotel to be accredited with the World Class Service Standard. The hotel performed strongly in all four areas of the Standard: Service Behaviours, Organisational Processes, Physical Environment and Tangible Product.
The team particularly impressed in their commitment to the chain’s “Yes I Can!” service ethos. This philosophy demonstrates itself throughout the customer journey, and is especially obvious in the behaviour and dedication of its team members.
We at World Class Service are delighted to bring you the news that Oldham Council is unveiling pioneering plans to develop the country’s first National Hospitality Training Academy (NHTA) in the town centre.
World Class Service have championed the idea along with the Manchester Hoteliers Association for many years and are delighted to see the plans coming together,
The proposed multi-million pound project – Hotel Future – would be a landmark regeneration scheme attracting significant economic benefits, inward investment and employment opportunities to the Borough.
It is an exciting time for Showsec International Ltd, a World Class Service subscriber, which has recently received a string of accolades as well as reinforcing its commitment to development by launching its own training and development platform.
World Class Service are delighted to be working with the Churches Conservation Trust on developing the All Souls Community Project in Bolton. The teams at All Souls and the CCT are dedicated to building and delivering a community centre which stands out as World Class.
Of course, they'll be needing a brand and a website that suits and we're helping to find the right agency for them to work with. Are you the right partner?
World Class Service Limited is a company registered in England and Wales with the company number 5528378
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