This News article was posted on 13 Jan 2011 .
The Standard Pin Badge.
24% of UK customers have stopped doing business with a company within the last 6 months due to a bad customer experience.
We're often asked what the benefits are of working with and subscribing to World Class Service. Occasionally, we're told exactly why it is that our subscribers have subscribed.
Our thanks to Gill Nicholls and Gaynor Hallows at Manchester Airport Group whose research pinpoints exactly why Customer Service is so vital to your business.
24% of UK customers have stopped doing business with a company within the last 6 months due to a bad customer experience.
The yey reasons given are:
• 23% Unfair fees or charges
• 22% Poor product or service quality
• 19% Rude or disinterested employees
• 12% Couldn’t get hold of anyone to deal with my problem
• 7% Discounts for new customers but not for existing customers
• 5% Inadequate return or refund policy
• 4% Out of territory call centres
• 1% Inadequate environmental policy
• 7% Other
Source :Satmetrix
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World Class Service is delighted to announce that the Park Inn by Radisson, Manchester Victoria is the latest hotel to be accredited with the World Class Service Standard. The hotel performed strongly in all four areas of the Standard: Service Behaviours, Organisational Processes, Physical Environment and Tangible Product.
The team particularly impressed in their commitment to the chain’s “Yes I Can!” service ethos. This philosophy demonstrates itself throughout the customer journey, and is especially obvious in the behaviour and dedication of its team members.
We at World Class Service are delighted to bring you the news that Oldham Council is unveiling pioneering plans to develop the country’s first National Hospitality Training Academy (NHTA) in the town centre.
World Class Service have championed the idea along with the Manchester Hoteliers Association for many years and are delighted to see the plans coming together,
The proposed multi-million pound project – Hotel Future – would be a landmark regeneration scheme attracting significant economic benefits, inward investment and employment opportunities to the Borough.
It is an exciting time for Showsec International Ltd, a World Class Service subscriber, which has recently received a string of accolades as well as reinforcing its commitment to development by launching its own training and development platform.
World Class Service are delighted to be working with the Churches Conservation Trust on developing the All Souls Community Project in Bolton. The teams at All Souls and the CCT are dedicated to building and delivering a community centre which stands out as World Class.
Of course, they'll be needing a brand and a website that suits and we're helping to find the right agency for them to work with. Are you the right partner?
World Class Service Limited is a company registered in England and Wales with the company number 5528378
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