Sales decline after staff numbers are slashed

This News article was posted on 27 Jan 2011 .

Games Workshop figure

The Games Workshop has found its sales significantly decline after decreasing the number of staff. Customers are said to have turned away from the store after the staff failed to live up to previous customer service levels.

Mark Wells, CEO of the Games Workshop has now turned their focus to customer service with stores in mainland Europe having already seen a customer service focus lead to an upturn in their profits.

Indeed, Genesy’s Telecommunications laboratories report – the cost of poor customer service discovered that 73% of consumers end a relationship due to poor service - the root causes are:

Having to repeat information
Feeling trapped in an automated self – service circle
Having to wait too long
Interacting with staff who have no knowledge of the service history ( or customer value)
Unable to easily switch between communication channels

To subscribe to World Class Service or to speak to us about how you can improve the customer service for your customers, call Howard on 01614566007 or email Howard.

Download Links

Games Workshop figure

My Resources

To view the latest resources associated with your account, please sign In.

Not registered? Register for free today and discover the benefits of working with us.

Latest News

Park Inn becomes the latest organisation to hit the World Class Service standard
World Class Service is delighted to announce that the Park Inn by Radisson, Manchester Victoria is the latest hotel to be accredited with the World Class Service Standard. The hotel performed strongly in all four areas of the Standard: Service Behaviours, Organisational Processes, Physical Environment and Tangible Product.

The team particularly impressed in their commitment to the chain’s “Yes I Can!” service ethos. This philosophy demonstrates itself throughout the customer journey, and is especially obvious in the behaviour and dedication of its team members.
National Hospitality Training Academy gets green light.
We at World Class Service are delighted to bring you the news that Oldham Council is unveiling pioneering plans to develop the country’s first National Hospitality Training Academy (NHTA) in the town centre.

World Class Service have championed the idea along with the Manchester Hoteliers Association for many years and are delighted to see the plans coming together,

The proposed multi-million pound project – Hotel Future – would be a landmark regeneration scheme attracting significant economic benefits, inward investment and employment opportunities to the Borough.
Showsec demonstrates World Class investment in staff development
It is an exciting time for Showsec International Ltd, a World Class Service subscriber, which has recently received a string of accolades as well as reinforcing its commitment to development by launching its own training and development platform.
All Souls Brand and Website - Call for submissions
World Class Service are delighted to be working with the Churches Conservation Trust on developing the All Souls Community Project in Bolton. The teams at All Souls and the CCT are dedicated to building and delivering a community centre which stands out as World Class.

Of course, they'll be needing a brand and a website that suits and we're helping to find the right agency for them to work with. Are you the right partner?