This News article was posted on 31 Mar 2011 .
Howard and Andrew at Concorde in 2007
World Class Service is delighted to announce that Andrew Glester will be our new Managing Director.
Andrew started the company with Howard Raynor in January 2006 and has been part of the team driving it forward ever since.
“We’ve come a long way in those 5 years and I’m delighted to be able to continue to develop the outstanding work we’ve been involved in.
At the very core of World Class Service, we help organisations to raise the standard of their customer service. We do that because we’re passionate about service excellence. More importantly, we know that good customer service makes the difference for customers and informs their purchases. Ultimately, if you delight your customers, you increase your revenue. We could sit and talk all day about the altruistic benefits of good customer service but we’d rather help you to deliver world class service because we know it makes a difference in the bottom right hand corner of the balance sheet.
I’d like to thank the community of businesses that we work with across the UK and Ireland including Bruntwood, Dublin National Concert Hall, Manchester City Football Club, National Museums of Science and Industry, Birmingham Hippodrome, Manchester Hoteliers Association, Manchester Airport Group, HQ Theatre Group and Milton Keynes Theatre. We are proud of them all for their commitment and hard work in delivering high standards of service to their customers.
For our CSR programme, we do something a little bit different. We live in the real world and it’s a fascinating and very beautiful one. We believe it’s worth protecting and celebrating. See www.polarconcert.com”
To get in touch with World Class Service and to find out how we can help you, call 0161 235 0894 or email Andrew Glester
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World Class Service is delighted to announce that the Park Inn by Radisson, Manchester Victoria is the latest hotel to be accredited with the World Class Service Standard. The hotel performed strongly in all four areas of the Standard: Service Behaviours, Organisational Processes, Physical Environment and Tangible Product.
The team particularly impressed in their commitment to the chain’s “Yes I Can!” service ethos. This philosophy demonstrates itself throughout the customer journey, and is especially obvious in the behaviour and dedication of its team members.
We at World Class Service are delighted to bring you the news that Oldham Council is unveiling pioneering plans to develop the country’s first National Hospitality Training Academy (NHTA) in the town centre.
World Class Service have championed the idea along with the Manchester Hoteliers Association for many years and are delighted to see the plans coming together,
The proposed multi-million pound project – Hotel Future – would be a landmark regeneration scheme attracting significant economic benefits, inward investment and employment opportunities to the Borough.
It is an exciting time for Showsec International Ltd, a World Class Service subscriber, which has recently received a string of accolades as well as reinforcing its commitment to development by launching its own training and development platform.
World Class Service are delighted to be working with the Churches Conservation Trust on developing the All Souls Community Project in Bolton. The teams at All Souls and the CCT are dedicated to building and delivering a community centre which stands out as World Class.
Of course, they'll be needing a brand and a website that suits and we're helping to find the right agency for them to work with. Are you the right partner?
World Class Service Limited is a company registered in England and Wales with the company number 5528378
World Class Service Ltd | St James' 61-95 Oxford Street | Manchester M1 6EQ
Email Us | Tel +44 (0)161 235 0894 | Location Map
The Registered office is World Class Service Ltd | St James' 61-95 Oxford Street | Manchester M1 6EQ and the VAT number is 873891081
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