This News article was posted on 22 Jun 2011 .
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As Manchester demonstrated with the Manchester Commonwealth Games, the service and welcome received by those attending the games are key to the success of any major event. Manchester's games were dubbed "The Friendly Games" and London is being urged to follow suit.
People 1st, is sending out a message to all operators to review their offering so they can ensure visitors from within and outside of the UK will return in the future.
People 1st director Sharon Glancy said: “Businesses in the hospitality, leisure, travel and tourism industry really need to step up and take customer service training seriously, especially if they want to take advantage of the estimated £2bn that could be generated from visitors.
“It’s not too strong to say that London 2012 will be deemed a success or failure on the strength of how well we welcome and look after our international guests and workers across the sector will be representing Britain on the frontline.”
According to the YouGov survey of 2,000 adults in the UK, 73 per cent of people think service standards in the UK need improving.
Hospitality also scored badly overall in the list of things that people think would impress visitors to Britain. When asked what would ensure that Britain was seen as a good host, only 5 per cent of people cited accommodation while just 1 per cent said food.
The findings reinforce existing statistics that score the UK 13th in the world for hospitality despite being the fourth most admired country by international tourists.
If you'd like to make sure that your company is delivering the right level of service, don't hesitate to get in touch. World Class Service would be delighted to hear from you if you're passionate about the experience your customers receive. Call Joanne now on 0161 235 0894.
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World Class Service is delighted to announce that the Park Inn by Radisson, Manchester Victoria is the latest hotel to be accredited with the World Class Service Standard. The hotel performed strongly in all four areas of the Standard: Service Behaviours, Organisational Processes, Physical Environment and Tangible Product.
The team particularly impressed in their commitment to the chain’s “Yes I Can!” service ethos. This philosophy demonstrates itself throughout the customer journey, and is especially obvious in the behaviour and dedication of its team members.
We at World Class Service are delighted to bring you the news that Oldham Council is unveiling pioneering plans to develop the country’s first National Hospitality Training Academy (NHTA) in the town centre.
World Class Service have championed the idea along with the Manchester Hoteliers Association for many years and are delighted to see the plans coming together,
The proposed multi-million pound project – Hotel Future – would be a landmark regeneration scheme attracting significant economic benefits, inward investment and employment opportunities to the Borough.
It is an exciting time for Showsec International Ltd, a World Class Service subscriber, which has recently received a string of accolades as well as reinforcing its commitment to development by launching its own training and development platform.
World Class Service are delighted to be working with the Churches Conservation Trust on developing the All Souls Community Project in Bolton. The teams at All Souls and the CCT are dedicated to building and delivering a community centre which stands out as World Class.
Of course, they'll be needing a brand and a website that suits and we're helping to find the right agency for them to work with. Are you the right partner?
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