This News article was posted on 03 Aug 2011 .
Patrick recieves his WCS pin badge
We are delighted to announce that Patrick Holtby of Affinity is now a World Class Service Associate. Patrick is dedicated to helping organisations and people reach the World Class Service Standard and we're convinced that his approach to developing teams will be of great benefit to many of our subscribers and clients.
World Class Service ltd is the home of the World Class Service Standard and our associates provide us and our clients with interesting and effective ways of enabling front of house teams to deliver excellent customer service.
The World Class Service Standard is core to what we do and Patrick's approach to training and development provides an intriguing route to making sure that your organisation is working towards the celebrated Standard.
Patrick 's core values echo what we are all about at World Class Service:
Respectful - Developing relationships which are underpinned by mutual respect and trust.
Collaboration - Working and acting together to understand the challenge ahead and developing creative solutions to deliver the desired results and meet the needs of the business.
Empathy - Becoming part of the challenge and understanding the issues faced by the client.
Credible - Operational experience with a pragmatic approach.
Integrity Being honest and always working to maintain open and effective working relationships.
Creative - Developing solutions which are fun and participative.
Humility - Working in a modest, genuine and straightforward manner.
Courage - Challenging current beliefs, attitudes and thinking. Supporting in such a way as to bring about
sustained change.
To find out more about Patrick and how Affinity can help you and your organisation to achieve the World Class Service Standard, get in touch with Patrick via his website.
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World Class Service is delighted to announce that the Park Inn by Radisson, Manchester Victoria is the latest hotel to be accredited with the World Class Service Standard. The hotel performed strongly in all four areas of the Standard: Service Behaviours, Organisational Processes, Physical Environment and Tangible Product.
The team particularly impressed in their commitment to the chain’s “Yes I Can!” service ethos. This philosophy demonstrates itself throughout the customer journey, and is especially obvious in the behaviour and dedication of its team members.
We at World Class Service are delighted to bring you the news that Oldham Council is unveiling pioneering plans to develop the country’s first National Hospitality Training Academy (NHTA) in the town centre.
World Class Service have championed the idea along with the Manchester Hoteliers Association for many years and are delighted to see the plans coming together,
The proposed multi-million pound project – Hotel Future – would be a landmark regeneration scheme attracting significant economic benefits, inward investment and employment opportunities to the Borough.
It is an exciting time for Showsec International Ltd, a World Class Service subscriber, which has recently received a string of accolades as well as reinforcing its commitment to development by launching its own training and development platform.
World Class Service are delighted to be working with the Churches Conservation Trust on developing the All Souls Community Project in Bolton. The teams at All Souls and the CCT are dedicated to building and delivering a community centre which stands out as World Class.
Of course, they'll be needing a brand and a website that suits and we're helping to find the right agency for them to work with. Are you the right partner?
World Class Service Limited is a company registered in England and Wales with the company number 5528378
World Class Service Ltd | St James' 61-95 Oxford Street | Manchester M1 6EQ
Email Us | Tel +44 (0)161 235 0894 | Location Map
The Registered office is World Class Service Ltd | St James' 61-95 Oxford Street | Manchester M1 6EQ and the VAT number is 873891081
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