This News article was posted on 04 Jan 2012 .
Mayan Calendar
Another year behind us and it's safe to say that there were some challenges but, as ever, it's not the end of the world. Cuts, job losses and austerity measures all combine to make us all nervous with our spending but the likes of John Lewis saw sales rise by 6.2% in the last five weeks of 2011.
In any recession around the world, it is always the case that winners can be found. We don't mean the greedy fat cats. You can win in a financial downturn if the product you provide is reliably excellent.When people have less disposable income, they still want to treat themselves and they still want to enjoy their lives. They just take fewer risks and look to spend where they know that their experience will be worth the money.
Obviously, at World Class Service, we're determined to help your company provide an outstanding experience for your customers to thrill them and keep them coming back and spending more when they are with you.
It is often the middle of the road which loses ground in a recession. The cheap option can do well if reliable but more interestingly, a world class product which the customer can rely on can really thrive.
Bentley have found their sales up in 2011, partially by turning to new markets but equally by continuing to provide a product that the consumer knows will not disappoint.
John Lewis are never knowingly undersold but are well known for their excellent customer service in store. Where other high street chains are suffering badly, John Lewis remain strong.
The lesson, for us, is clear. Let's all make 2012 work for us by working hard to ensure that the customer journey is reliably "world class" from the moment they log onto your website to the moment they leave your car park.
In other words, it's business as usual for us.
If you'd like to talk to us about how to make the most of 2012, drop us a line.
If you'd like to know why the world probably won't end in 2012, go to www.nasa.gov.uk
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It is an exciting time for Showsec International Ltd, a World Class Service subscriber, which has recently received a string of accolades as well as reinforcing its commitment to development by launching its own training and development platform.
World Class Service are delighted to be working with the Churches Conservation Trust on developing the All Souls Community Project in Bolton. The teams at All Souls and the CCT are dedicated to building and delivering a community centre which stands out as World Class.
Of course, they'll be needing a brand and a website that suits and we're helping to find the right agency for them to work with. Are you the right partner?
World Class Service works with organisations across the UK and Ireland to help them deliver excellence. But the past year has seen significant developments closer to home, which will shape the way we do business with all our clients.
2011 was a good year to be in business in Manchester. It was a year where the eyes of the nation have been on the City- or rather the Cities – as this has been in no small part down to the developments in Salford. There are now upwards of 2,000 BBC staff based at MediaCity UK, as well as the massive volumes of freelance staff that the studio operation is employing directly. The creation of this technological Goliath has placed Salford at the forefront of the media industry, and this has already led to announcements of further investment in the area, from the likes of SIS and ITV.
Another year behind us and it's safe to say that there were some challenges but, as ever, it's not the end of the world. Cuts, job losses and austerity measures all combine to make us all nervous with our spending but the likes of John Lewis saw sales rise by 6.2% in the last five weeks of 2011.
In any recession around the world, it is always the case that winners can be found. We don't mean the greedy fat cats. You can win in a financial downturn if the product you provide is reliably excellent.
When people have less disposable income, they still want to treat themselves and they still want to enjoy their lives. They just take fewer risks and look to spend where they know that their experience will be worth the money.
World Class Service Limited is a company registered in England and Wales with the company number 5528378
World Class Service Ltd | St James' 61-95 Oxford Street | Manchester M1 6EQ
Email Us | Tel +44 (0)161 235 0894 | Location Map
The Registered office is World Class Service Ltd | St James' 61-95 Oxford Street | Manchester M1 6EQ and the VAT number is 873891081
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