This News article was posted on 11 Dec 2008 .
The quality standard normally associated with five star hotels has been awarded to Manchester's Museum of Science and Industry (MOSI).
The quality standard normally associated with five star hotels has been awarded to Manchester's Museum of Science and Industry (MOSI).
The Liverpool Road museum is the first museum in the country to gain the "World Class Service" standard for its commitment to customer service.
This places MOSI alongside leading hotel groups such as the Radisson Edwardian and Hilton Hotels as well as Manchester City Football Club and Manchester Airport.
Museum Director, Steve Davies MBE, said: "This is fantastic news for MOSI and is a credit to all our staff who work tirelessly to make the museum a great place to visit.
"As leaders in our field, this is a key milestone on our journey towards becoming a world-class cultural attraction. However this is only the start for us as the pass mark is even higher next year so we will be looking to make further improvements over the next 12 months," he added.
The prestigious accolade followed a rigorous full-day assessment of over 700 points, looking at everything from the way visitors are looked after to the condition of the galleries.
Howard Raynor, founder of the World Class Service standard and former Chief Executive of the city's Bridgewater Hall, commented: "We worked closely with MOSI to adapt the standard for the museum and galleries sector. After a lot of hard work on both sides, we awarded the standard to MOSI which is now hoping to use its knowledge to help other attractions gain accreditation."
To view the latest resources associated with your account, please sign In.
Not registered? Register for free today and discover the benefits of working with us.
World Class Service works with organisations across the UK and Ireland to help them deliver excellence. But the past year has seen significant developments closer to home, which will shape the way we do business with all our clients.
2011 was a good year to be in business in Manchester. It was a year where the eyes of the nation have been on the City- or rather the Cities – as this has been in no small part down to the developments in Salford. There are now upwards of 2,000 BBC staff based at MediaCity UK, as well as the massive volumes of freelance staff that the studio operation is employing directly. The creation of this technological Goliath has placed Salford at the forefront of the media industry, and this has already led to announcements of further investment in the area, from the likes of SIS and ITV.
Another year behind us and it's safe to say that there were some challenges but, as ever, it's not the end of the world. Cuts, job losses and austerity measures all combine to make us all nervous with our spending but the likes of John Lewis saw sales rise by 6.2% in the last five weeks of 2011.
In any recession around the world, it is always the case that winners can be found. We don't mean the greedy fat cats. You can win in a financial downturn if the product you provide is reliably excellent.
When people have less disposable income, they still want to treat themselves and they still want to enjoy their lives. They just take fewer risks and look to spend where they know that their experience will be worth the money.
We're pleased to announce that a number of Manchester's hotels have recently gained full World Class Service accreditation for 2011/12.
Jury's Inn, The Lowry Hotel, The Midland, Radisson Edwardian and most recently The Arora Hotel have all proved their strength in the World Class Service Standard's four key areas of Behaviours, Processes, Physical Environment and Tangibles
For the last four years the Manchester Hoteliers Association has celebrated its industry’s stars through the MHA Awards. These prestigious awards were presented to the winners at this year’s Ball on Friday 21st October, at The Palace Hotel, in front of 600 guests from Greater Manchester’s vibrant hotel and hospitality community.
The winners were selected following citations from a record number of nominations from the MHA membership, the largest of its kind in Europe. This made for a tough job for World Class Service and The Manchester College, tasked with choosing the winners from such a strong field.
World Class Service Limited is a company registered in England and Wales with the company number 5528378
World Class Service Ltd | St James' 61-95 Oxford Street | Manchester M1 6EQ
Email Us | Tel +44 (0)161 235 0894 | Location Map
The Registered office is World Class Service Ltd | St James' 61-95 Oxford Street | Manchester M1 6EQ and the VAT number is 873891081
ShareThis