British Tourism Review

Latest News

• We know our resolutions - but will MCR follow them?

  World Class Service works with organisations across the UK and Ireland to help them deliver excellence.  But the past year has seen significant developments closer to home, which will shape the way we do business with all our clients.

  2011 was a good year to be in business in Manchester.  It was a year where the eyes of the nation have been on the City- or rather the Cities – as this has been in no small part down to the developments in Salford. There are now upwards of 2,000 BBC staff based at MediaCity UK, as well as the massive volumes of freelance staff that the studio operation is employing directly.  The creation of this technological Goliath has placed Salford at the forefront of the media industry, and this has already led to announcements of further investment in the area, from the likes of SIS and ITV. 
• Wishing you all a very happy 2012...let's make the most of it

  Another year behind us and it's safe to say that there were some challenges but, as ever, it's not the end of the world. Cuts, job losses and austerity measures all combine to make us all nervous with our spending but the likes of John Lewis saw sales rise by 6.2% in the last five weeks of 2011.
  
  In any recession around the world, it is always the case that winners can be found. We don't mean the greedy fat cats. You can win in a financial downturn if the product you provide is reliably excellent.

  When people have less disposable income, they still want to treat themselves and they still want to enjoy their lives. They just take fewer risks and look to spend where they know that their experience will be worth the money.
• Manchester Hotels confirm their World Class Status

  We're pleased to announce that a number of Manchester's hotels have recently gained full World Class Service accreditation for 2011/12.

  Jury's Inn, The Lowry Hotel, The Midland, Radisson Edwardian and most recently The Arora Hotel have all proved their strength in the World Class Service Standard's four key areas of Behaviours, Processes, Physical Environment and Tangibles
• The MHA Awards 2011 - And the winner is...

  For the last four years the Manchester Hoteliers Association has celebrated its industry’s stars through the MHA Awards. These prestigious awards were presented to the winners at this year’s Ball on Friday 21st October, at The Palace Hotel, in front of 600 guests from Greater Manchester’s vibrant hotel and hospitality community.

  The winners were selected following citations from a record number of nominations from the MHA membership, the largest of its kind in Europe. This made for a tough job for World Class Service and The Manchester College, tasked with choosing the winners from such a strong field.