World Class Service is opening its service leadership programme for a series of 2 day courses based at the Lowry Hotel in Manchester.
World Class Service is opening its service leadership programme for a series of 2 day courses based at the Lowry Hotel in Manchester.
The first course, led by Howard Raynor, which covers service leadership issues, market updates, key business issues of service, how to implement high service standards, motivation of teams, customer recovery and some of the secrets from the world’s most highly regarding service companies is now open for reservations.
Key benefits of this highly regarded programme include a clear method for looking at total service delivery, a clear method for improving service standards, how to add value through service behaviours, how to maximise sales through service, up to the second market news and how to recover the situation if things go amiss.
Programme is supported by hand out pack and on-line resource centre. Course size is limited to 15 delegates in total. Cost is £295.00 + VAT per person.
For more information, view the Service Leadership Coaching Course document below.
Interested? Contact Howard Raynor on 0161 456 6007 or email us
Please note this course is eligible for small business support from Business Link. Speak to Howard or Business Link for more information.
To view the latest resources associated with your account, please sign In.
Not registered? Register for free today and discover the benefits of working with us.
We're delighted to announce the release of our first iPhone app, available free to download from iTunes now. The app gives you a weekly top ten things to do in Manchester. World Class Service have developed the app with La Factory Del Software.
Nobody pays to be included in the Manchester10 app. The only way you can be included is to do something outstanding.
Our front line sales programmes which have been developed from the retail and hospitality sector are designed specifically for the cultural sector. World Class Service improves sales performance by working with your team to establish a clear picture of the service and sales blend in your venue, museum or gallery and to establish the mindset of successful sales development.
Following on from the success of our Service Leadership & Coaching & Sales & Business Programmes we now have new dates confirmed for September 2010.
Managing Director, Howard Raynor, will run the three programmes.
Congratulations to Manchester Airport, named Best European Airport at the sixth Annual ACI Europe Best Airport Awards in Milan on June 18th. Manchester won in the 10-25 million passenger category.
The judges were particularly impressed with the airport's approach to security.
World Class Service Limited is a company registered in England and Wales with the company number 5528378
World Class Service Ltd | St James' 61-95 Oxford Street | Manchester M1 6EQ
Email Us | Tel +44 (0)161 456 6007 | Mobile +44 (0)7808 299954 | Location Map
The Registered office is 143 Buxton Road, Stockport SK7 6AN and the VAT number is 873891081
ShareThis