Solutions

How World Class Service Ltd can improve service performance for you:

Membership.
By becoming a subscriber your business will be able to measure service performance accurately and consistently and be able to benchmark itself against other businesses using similar tool. Membership also creates entitlement to the web site resource centre, network meetings and individual team member recognition. We use our profile and subscriber base to help lobby on significant issues affecting our sector
Client Programmes
You can choose to work with World Class Service over a longer term; we work with your team to develop standards, help them implement the standards, carry out checks and report back , provide on-line resources and recognise performance against agreed goals. We boost morale, provide clear structure for performance improvement , make sure people are up to date with market trends, provide case examples and help the team see the business in an 'end to end' customer experience perspective.
Venue planning advice
Inevitably our skills in service behaviours, processes and physical environments make us well placed to provide advice and business planning for venues. Our recent work has included three conference centres.
Open programmes
We run open training workshops for clients who don't have the scale or resources to afford to run full client programme. These programmes cover Service Leadership, Sales and Business Development in service and lifestyle businesses and Managing Change.

My Resources

To view the latest resources associated with your account, please sign In.

Not registered? Register for free today and discover the benefits of working with us.

Manchester10 The iPhone app
We're delighted to announce the release of our first iPhone app, available free to download from iTunes now. The app gives you a weekly top ten things to do in Manchester. World Class Service have developed the app with La Factory Del Software.

Nobody pays to be included in the Manchester10 app. The only way you can be included is to do something outstanding.
Better Trading Income through better Sales Training
Our front line sales programmes which have been developed from the retail and hospitality sector are designed specifically for the cultural sector. World Class Service improves sales performance by working with your team to establish a clear picture of the service and sales blend in your venue, museum or gallery and to establish the mindset of successful sales development.
World Class Service Open Programmes
Following on from the success of our Service Leadership & Coaching & Sales & Business Programmes we now have new dates confirmed for September 2010.

Managing Director, Howard Raynor, will run the three programmes.
The Best Airports in Europe
Congratulations to Manchester Airport, named Best European Airport at the sixth Annual ACI Europe Best Airport Awards in Milan on June 18th. Manchester won in the 10-25 million passenger category.

The judges were particularly impressed with the airport's approach to security.