What We Do

Informed by worldwide best practice in outstanding hotels, airlines and venues, World Class Service Ltd provides UK based solutions for customer service.

We help teams improve service behaviours, service processes and help improve the physical environment and touch points. We believe consistent high quality service is the competitive edge for the decade ahead. With 30 years of management expertise and a team of research and project managers to rely on, World Class Service is a beacon for those who believe service could be better and a successful partner for those who want to take action.

Formed in 2006, we are proud of our achievements and the people we work with. Enjoy the site and the resource centre and be part of a revolution.

Why focus on Customer Service?

Expect a lot of benefits for your hard work;

Improved customer loyalty
Customer endorsement in a transparent world & on line rating systems have transformed how people are rating customer service
Better brand reputation & on line transparency challenge means we have to be consistently good at service
Increased customer spend & happy customers spend more
Increased frequency of visits
Lower long run marketing costs & word of mouth recommendation is the marketing channel of choice in the socially networked world.
Lower staff turnover & confident, professional staff stay longer
Less complaint handling and rework
Better destination reputation for your city
Better promotion prospects if the business is successful promotion opportunities are more likely
Better recruitment profile & people want to work with you.

Please see the World Class Service Powerpoint Presentation for further information.

Change Management: Introducing the Future - A World Class Service Course

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Latest News

Manchester10 The iPhone app
We're delighted to announce the release of our first iPhone app, available free to download from iTunes now. The app gives you a weekly top ten things to do in Manchester. World Class Service have developed the app with La Factory Del Software.

Nobody pays to be included in the Manchester10 app. The only way you can be included is to do something outstanding.
Better Trading Income through better Sales Training
Our front line sales programmes which have been developed from the retail and hospitality sector are designed specifically for the cultural sector. World Class Service improves sales performance by working with your team to establish a clear picture of the service and sales blend in your venue, museum or gallery and to establish the mindset of successful sales development.
World Class Service Open Programmes
Following on from the success of our Service Leadership & Coaching & Sales & Business Programmes we now have new dates confirmed for September 2010.

Managing Director, Howard Raynor, will run the three programmes.
The Best Airports in Europe
Congratulations to Manchester Airport, named Best European Airport at the sixth Annual ACI Europe Best Airport Awards in Milan on June 18th. Manchester won in the 10-25 million passenger category.

The judges were particularly impressed with the airport's approach to security.