What We Do

Informed by worldwide best practice in outstanding hotels, airlines and venues, World Class Service Ltd provides UK based solutions for customer service.

We help teams improve service behaviours, service processes and help improve the physical environment and touch points. We believe consistent high quality service is the competitive edge for the decade ahead. With 30 years of management expertise and a team of research and project managers to rely on, World Class Service is a beacon for those who believe service could be better and a successful partner for those who want to take action.

Formed in 2006, we are proud of our achievements and the people we work with. Enjoy the site and the resource centre and be part of a revolution.

Why focus on Customer Service?

Customer endorsement in a transparent world and on line rating systems have transformed how people are rating customer service
Better brand reputation and online transparency challenge means we have to be consistently good at service
Lower long run marketing costs and word of mouth recommendation is the marketing channel of choice in the socially networked world
Improved customer loyalty
Increased frequency of visits

Lower staff turnover and confident, professional staff stay longer
Less complaint handling and rework
Better destination reputation for your city
Better promotion prospects if the business is successful promotion opportunities are more likely
Better recruitment profile and people want to work with you.
Increased customer spend and happy customers spend more

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