What We Do


Informed by worldwide best practice in outstanding hotels, airlines and venues, World Class Service Ltd provides UK based solutions for customer service.

We help teams improve service behaviours, service processes and help improve the physical environment and touch points. We believe consistent high quality service is the competitive edge for the decade ahead. With 30 years of management expertise and a team of research and project managers to rely on, World Class Service is a beacon for those who believe service could be better and a successful partner for those who want to take action.

Formed in 2006, we are proud of our achievements and the people we work with. Enjoy the site and the resource centre and be part of a revolution.
 

Why focus on Customer Service?

  • Customer endorsement in a transparent world and on line rating systems have transformed how people are rating customer service
     
  • Better brand reputation and online transparency challenge means we have to be consistently good at service
     
  • Lower long run marketing costs and word of mouth recommendation is the marketing channel of choice in the socially networked world
     
  • Improved customer loyalty
     
  • Increased frequency of visits
  • Lower staff turnover and confident, professional staff stay longer
     
  • Less complaint handling and rework
     
  • Better destination reputation for your city
     
  • Better promotion prospects if the business is successful promotion opportunities are more likely
     
  • Better recruitment profile and people want to work with you.
     
  • Increased customer spend and happy customers spend more

 

 

Recent News

15/10/2019: Liverpool Hospitality Association returns for annual awards
Hotel Liverpool for its fourth annual Hospitality Awards and Charity Ball in October. This unique event celebrates the dedication of hardworking employees at all levels in the ...


09/10/2018: Liverpool Hospitality Association Awards and Charity Ball at Titanic Hotel
Liverpool Hospitality Association will be hosting their annual Hospitality Awards and Charity Ball at Liverpool’s Iconic Titanic Hotel on Friday 2nd November 2018. The event ...


06/02/2018: Showsec Scores High For World Class Service
  Showsec has earned some fantastic recognition for their customer-friendly approach, passing a World Class Service audit with their highest scores to date.   Rep ...


07/11/2017: Southport hotel boss recognised for work in the community
The general manager of a Southport hotel has been recognised for his work in the community. Enda Rylands, who runs the Ramada Plaza Hotel on the Promenade, was named Communit ...


02/11/2017: Young chef who fell in love with Liverpool scoops top award just months after moving here
When Helen Wickenden came to Liverpool to visit a friend in June she had no idea she would fall in love with the city, make a big career move and win a top award. At the 2017 ...


01/11/2017: Former Heston Blumenthal Employee And Titanic’s Chef De Partie Scoops At Hospitality Awards
LIVERPOOL’S BIGGEST AWARDS IN THE HOSPITALITY INDUSTRY, HELD AT THE STUNNING RUM WAREHOUSE AT THE CITY’S ICONIC TITANIC HOTEL, SAW 12 DIFFERENT WINNERS TAKING HOME SPECIAL GON ...